Privacy Policy – cb77

1. Information We Collect

To provide our services, maintain account security, and comply with responsible gaming obligations, cb77 collects the following categories of personal information from registered users and site visitors:

• Identity data: full name, date of birth, and national identification or passport number for account verification purposes.
• Contact data: email address, phone number, and city of residence (e.g., Dhaka, Chittagong, Sylhet, Khulna).
• Financial data: payment method details used for deposits and withdrawals, including mobile banking references for bKash, Nagad, Rocket, and Upay transactions (we do not store full mobile wallet PINs or passwords).
• Technical data: IP address, device type, browser type and version, operating system, time zone, and session duration collected automatically when you access the platform.
• Usage data: pages viewed, games played, bet amounts, deposit and withdrawal history, bonus activations, and support interactions.

2. How We Use Your Information

cb77 uses the personal data collected solely for legitimate, defined purposes. We do not sell, rent, or trade your personal information to any third party for their own marketing purposes. The specific ways we use your data include:

• Account creation, maintenance, and verification to confirm you are at least 21 years of age and eligible to use the platform.
• Processing financial transactions including deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, as well as withdrawal requests.
• Delivering personalised communications such as promotional offers, bonus notifications, and service updates via email or SMS, where you have given consent.
• Fraud prevention, anti-money laundering compliance, responsible gaming monitoring, and ensuring the integrity of all games offered on the platform.

3. Cookies and Tracking Technologies

cb77 uses cookies and similar tracking technologies to enhance your browsing experience, analyse platform usage, and personalise content. A cookie is a small text file stored on your device when you visit our site. We use three categories of cookies:

You may disable cookies through your browser settings; however, doing so may limit certain features of the cb77 platform, including login session persistence and game continuity.

• Essential cookies: required for the website to function, including authentication, session management, and security tokens.
• Analytics cookies: help us understand how users interact with the platform so we can improve navigation, game discovery, and overall performance.
• Preference cookies: remember your settings and choices, such as language preference and game display settings, to personalise your experience on return visits.

4. Data Sharing and Third Parties

cb77 does not sell or lease your personal data. We may, however, share specific data with carefully selected third-party service providers strictly for the purpose of operating our platform. All third parties with whom we share data are contractually bound to handle it securely and only for the purposes we specify. Third-party categories include:

• Payment processors facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
• Game software providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming who supply the games on our platform.
• Identity verification and KYC service providers to confirm player eligibility and prevent underage gambling.
• Analytics and fraud detection technology partners who help us protect the integrity of the platform and user accounts.

5. Data Security

cb77 takes the security of your personal data extremely seriously. We implement industry-standard technical and organisational measures to protect your information from unauthorised access, accidental loss, alteration, or disclosure. Our security infrastructure includes SSL (Secure Socket Layer) encryption across all data transmissions between your device and our servers, ensuring your login credentials, financial data, and personal details are protected at all times.

While we apply rigorous security measures, no online platform can guarantee absolute security. We encourage all players to use strong, unique passwords for their cb77 accounts, enable any two-factor authentication options available, and contact our support team immediately if they suspect any unauthorised access to their account.

6. Your Rights and Choices

As a cb77 user, you have specific rights regarding your personal data. We respect these rights and have implemented processes to help you exercise them promptly. You may exercise any of the following rights by contacting our support team:

• Right to access: request a copy of the personal data we hold about you at any time.
• Right to rectification: request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: in certain circumstances, request deletion of your personal data, subject to our legal and regulatory retention obligations.
• Right to withdraw consent: where data processing is based on consent, withdraw that consent at any time — this will not affect the lawfulness of processing carried out before withdrawal.

7. Data Retention

cb77 retains your personal data only for as long as it is necessary to fulfil the purposes described in this Privacy Policy, including for the satisfaction of any legal, regulatory, accounting, or reporting requirements. The retention periods we apply are:

• Active account data is retained for the full duration of your registered account with cb77.
• Financial transaction records are retained for a minimum of five years to comply with applicable financial and anti-money laundering regulations.
• After account closure, non-financial personal data is typically deleted or anonymised within 90 days, unless a longer retention period is required by law.

8. Children and Minors

cb77's services are strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from anyone under the age of 21. Our registration process includes mandatory age verification checks to prevent underage access to the platform.

If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close any associated account. If you are a parent or guardian and believe your child has registered on cb77, please contact our support team without delay.

9. Changes to This Privacy Policy

cb77 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or business operations. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an on-platform notification.

Your continued use of the cb77 platform after any modifications to this Privacy Policy constitutes your acceptance of the revised terms. We recommend reviewing this policy periodically to remain informed of how your data is being protected.

10. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way cb77 handles your personal data, please reach out to our support team. We are committed to responding to all privacy-related inquiries within a reasonable timeframe. You can contact us by email at [email protected] (plain text — not a clickable link). Our support team is available 24/7 to assist players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and across Bangladesh.